- Do I need a referral or prescription from my child's doctor before booking?
- No, a doctor’s referral or prescription is not required to book an appointment. However, some insurance plans may require a referral or prescription for coverage.
- What happens at the first visit?
- During the first visit, the therapist will get to know your child, discuss their needs and goals, and complete an initial evaluation. We’ll observe your child’s skills, answer your questions, and create a personalized therapy plan based on their individual needs.
- What paperwork should I bring to the first appointment?
- Please bring your child’s identification, insurance information, medical history, and any relevant medical records, referrals, or previous therapy reports. If you have any specific concerns or questions, feel free to bring those as well.
- What if my insurance doesn't cover therapy?
- If your insurance does not cover therapy, we can discuss self-pay options and flexible payment arrangements. Our goal is to make therapy as accessible as possible for your family.
- Do I pay anything at the first visit?
- Payment will depend on your insurance coverage and the services provided. Any copay, deductible, or self-pay fee will be discussed with you before your appointment, so there are no surprises.
- What do I do if my insurance denies the evaluation?
- If your insurance denies the evaluation, we can help you understand the reason for the denial and discuss your options. Depending on your situation, you may be able to appeal the decision or explore self-pay options. We’re happy to guide you through the process.
- My child hasn't been diagnosed yet. Can we still come in?
- Yes, absolutely. A formal diagnosis is not always required to begin an evaluation. Our therapist can assess your child’s current skills, identify areas where they may need support, and recommend appropriate therapy services based on their individual needs.
- My child has an IEP or gets therapy at school. Can they also see you?
- Yes. Children who have an IEP or receive therapy at school may also receive outpatient therapy. Our therapist can work alongside the school team and focus on goals that complement your child’s educational services. With your permission, we can also coordinate care with other professionals involved in your child’s development.
- How long does the evaluation take?
- The evaluation typically takes about 45–60 minutes, depending on your child’s needs, age, and the type of assessment. We take the time needed to understand your child’s strengths, challenges, and goals and to develop an appropriate therapy plan.
- How soon will I get the evaluation results?
- You will typically receive the evaluation results within a few days after the assessment. We will review the findings with you, answer any questions you may have, and discuss the recommended therapy plan and next steps for your child.
- Do you have after-school or evening appointments?
- Yes, we offer after-school and evening appointments based on availability. We understand that families have busy schedules, so we do our best to provide convenient appointment times that work for you and your child.
- Do you have Saturday appointments?
- No, we currently do not offer appointments on Saturdays. Our available appointments are scheduled Monday through Friday.
- How often will my child come in?
- The frequency of therapy will depend on your child’s individual needs and the recommendations from the evaluation. Most children attend one to two sessions per week, but the schedule may be adjusted based on their progress, goals, and family availability.
- What happens if I need to cancel or reschedule?
- If you need to cancel or reschedule your appointment, please contact us as soon as possible. We will do our best to find another convenient time for you. Please note that our cancellation policy may apply to late cancellations or missed appointments.”
- Will my child see the same therapist every time?
- Yes, we do our best to have your child see the same therapist consistently. This helps build trust and allows the therapist to become familiar with your child’s needs, goals, and progress. If a therapist is unavailable, another qualified therapist may provide care when needed.
- Will my child work with you directly, or with an assistant?
- Your child will work directly with a licensed therapist. If an assistant is involved in the therapy sessions, they will work under the supervision and guidance of the licensed therapist to ensure your child receives safe and appropriate care.
- Is there parking?
- Yes, parking is available for families and visitors. We recommend arriving a few minutes early to allow time to park and get settled before your appointment.
- Is your office accessible for a stroller or wheelchair?
- Yes, our office is stroller- and wheelchair-accessible. We have accessible entrances and spaces to help ensure a comfortable and safe experience for all families.
- Can I stay in the room with my child?
- Yes, parents and caregivers are welcome to stay in the room during their child’s therapy session. We encourage family involvement and are happy to answer any questions or provide guidance on how you can support your child at home.
- Can I bring my other children with me?
- Yes, you may bring your other child with you. We ask that children remain supervised by a parent or caregiver during the appointment to help maintain a safe and comfortable environment for everyone.
- What should my child wear?
- We recommend that your child wear comfortable, loose-fitting clothing that allows for easy movement. Sneakers or comfortable, closed-toe shoes are also recommended, especially for physical or occupational therapy sessions.
- My child gets upset with new people. How do you handle that?
- We understand that some children may feel uncomfortable or upset around new people. Our therapists use a gentle, patient, and child-centered approach to help your child feel safe and comfortable. We allow them to adjust at their own pace and use positive reinforcement, play, and familiar routines to build trust and make therapy a positive experience.
- How will I know if my child is making progress?
- We will regularly monitor your child’s progress through ongoing assessments, therapy sessions, and observations. We will share updates with you, explain the goals your child is working toward, and discuss any improvements or changes we notice. Your feedback is also an important part of tracking your child’s progress.
- Will you give me things to practice at home?
- Yes. We may provide simple, personalized activities and strategies for you to practice with your child at home. These activities will support the goals being addressed in therapy and help reinforce your child’s progress between sessions.”
- How can I reach you between visits?
- You can reach us by phone, email, or through our office messaging system during regular business hours. We’re happy to answer questions, provide guidance, or help with scheduling between visits. For urgent medical concerns, please contact your child’s healthcare provider or seek emergency care.
- Do you share reports with my child's doctor or school?
- Yes, we can share evaluation reports and progress updates with your child’s doctor or school with your written permission. We believe communication between providers helps ensure consistent care and support for your child’s development and goals.
- Do you work with children who are autistic or have a developmental delay?
- Yes. We work with children with autism and developmental delays. Our therapists provide individualized, child-centered care based on each child’s strengths, needs, and goals. We work closely with families to support communication, motor skills, independence, and overall development.
- Do you work with children who are bilingual at home?
- Yes. We welcome children from bilingual and multilingual families. Our therapists respect each child’s language and cultural background and can incorporate the languages used at home into therapy when appropriate. We also work closely with families to support communication and development across both languages.
- What does a typical session look like?
- A typical session is personalized to your child’s needs and goals. Sessions may include play-based activities, exercises, skill-building tasks, and therapeutic activities designed to support your child’s development. We keep sessions engaging and positive while tracking progress and adjusting activities as your child develops new skills.
